Help Center

General Information

What products does Massarelli’s offer?

We offer a wide range of handcrafted outdoor products, including fountains, birdbaths, statuary, planters, benches, and more — all made with pride in Hammonton, New Jersey.

Where are Massarelli’s products made?

Every Massarelli’s piece is hand-cast and hand-finished in our New Jersey factory using time-honored techniques and premium cast stone concrete.

Can I purchase directly from Massarelli’s?

Typically, we recommend purchasing Massarelli’s products through one of our authorized dealers. Our dealers can offer expert guidance, local support, and arrange delivery or installation services.

However, if you do not have a dealer nearby or would prefer to work with us directly, we’re happy to assist! We can provide a quote and help coordinate your order. Please feel free to contact us or email sales@massarelli.com for more information.

Do you have a retail location or showroom?

Our address is not a traditional retail store, it’s where all the magic happens – our factory and main office. While we do not operate a showroom, customers are always welcome to stop in, browse our catalog on site and make retail purchases. Feel free to give us a call before stopping by. We’d love to help you find exactly what you’re looking for.

500 South Egg Harbor Road
Hammonton, NJ 08037

Product & Finish Information

Can you tell me about your finishes?

At Massarelli’s, every product is individually handcrafted and hand-finished by skilled artisans—no two pieces are exactly alike. This unique craftsmanship means that variations in color, shape, size, and texture are part of the charm and character of each piece. We photograph our statuary in a variety of settings using both natural and artificial lighting to showcase their detail and finish. However, please note that actual products may look different in person compared to how they appear in our catalogs or online.

View finishes

Can I customize the design of a Massarelli’s product?

Our product designs are not customizable. However, you can choose from a wide range of beautiful hand-applied finishes to personalize your piece.

What finish options are available?

We offer a wide variety of handcrafted finishes. You can view finish samples through your authorized dealer or by visiting the Finishes tab on our website. Each finish is hand-applied, ensuring a unique and beautiful appearance.

Will the color of my product exactly match the sample/color medallion?

Our color medallions are provided as close representations of each finish. However, because finishes are applied by hand, and because surface shape, size, and texture influence the final appearance, the medallion may not exactly match the finish on your specific product. Over time, finishes are designed to naturally age and change based on exposure to weather and environmental conditions. For this reason, we do not guarantee or warrant that a finish will remain static or precisely match any photograph, sample, or medallion.

What materials are used in your products?

Every Massarelli’s piece is crafted using premium materials sourced close to home. Our sand comes from our hometown of Hammonton, New Jersey, our lightweight stone is sourced from New York, and our cement is supplied from Pennsylvania — all within our region.

By using high-quality, locally sourced materials, we ensure the strength, beauty, and lasting durability that Massarelli’s is known for.

Fountain Setup & Support

How do I set up my Massarelli’s fountain?

Detailed assembly instructions can be downloaded from our website. We recommend placing the fountain on a level, stable surface, securely connecting the pump, and filling the basin with clean water before operation.

What should I do if my fountain pump isn’t working?

First, check to make sure the pump is properly connected to a working GFI (Ground Fault Interrupter) power source and that it is fully submerged in water. A tripped GFI outlet is a common cause of pump issues.

Also, inspect the pump intake for any debris or blockages and clean it if needed to ensure proper water flow.

If the pump still isn’t working after these steps, please contact the dealer where you purchased your fountain or reach out to us directly at sales@massarelli.com — we’re happy to help!

How do I keep the water in my fountain clean?

Regular cleaning is important to maintain water clarity and prevent algae. We recommend using a mild soap, such as Dawn, and a soft brush to clean your fountain. Never use bleach, as it can damage the surface and harm the finish.

Maintenance & Care

How do I maintain my Massarelli’s fountain or statue?

Periodically wipe down surfaces to remove dirt and debris. Avoid harsh chemicals or pressure washing. For fountains, keep the pump clean and maintain consistent water levels.

How should I prepare my fountain for winter?

Before freezing temperatures arrive, it’s important to protect your fountain to prevent damage. First, remove the drain plugs in each fountain shell to allow any remaining water to fully drain.

After draining, remove the pump and store it indoors in a dry place. Cover the fountain with a breathable outdoor cover to keep out snow and ice.

Taking these steps will help preserve your fountain’s beauty for years to come.

Will my Massarelli’s product change over time?

Yes, exposure to the elements will naturally create a graceful patina and slight color changes, adding beauty and character to your piece.

Shipping, Delivery & Returns

How are Massarelli’s products shipped?

Larger items are carefully palletized and shipped via trusted freight carriers. Products under 50 pounds can often be shipped via UPS.

How long will it take to receive my Massarelli’s product?

Production and shipping timelines vary depending on the product and season. Your dealer will provide an estimated delivery timeframe when you place your order.

What is your return policy?

A: Return policies vary depending on the dealer. Please refer back to the dealer where you purchased your Massarelli’s item for their specific return procedures and conditions.

Warranty & Support

Is there a warranty on Massarelli’s products?

Please refer back to the authorized dealer where your purchase was made for warranty claims. Massarelli’s works directly with authorized dealers to determine the appropriate resolution.

How do I get help if I have a problem with my Massarelli’s product?

For product support, please start by contacting the authorized dealer where you purchased your item. You can also reach Massarelli’s directly by emailing sales@massarelli.com for additional assistance.